Our Services:
Human Factors Engineering and Business Process Reengineering

Human Factors Engineering and Business Process Reengineering

Human Factors Engineering (HFE) is the discipline of understanding the relationship that exists between humans and the technology with which they interact. Also known as Ergonomics, it is really about products, tools, and systems that are designed around how real people think, feel, and act.

In the healthcare services space, we are among the first to embrace and acquire expertise in HFE. It involves identifying user needs across multiple areas and service lines, and creating intuitive, user-centered systems and interfaces to enhance patient safety, clinical outcomes, and user experience for patients and caregivers.

We work closely with the Office of Health Informatics (OHI) in the Department of Veterans Affairs (VA), applying the principles of HFE to upgrade their Electronic Health Records (EHR) and to ensure interoperability with the Department of Defense (DoD).

Find and download the relevant Contract Vehicles here.

CERTIFICATIONS AND CORPORATE AFFILIATIONS